Privacy Policy

This Privacy Policy governs the collection, use, and protection of personal information by fairspin available at fairspin.ca. It applies to all visitors, users, and players who engage with our online casino services. This policy is effective as of June 2025 and ensures compliance with applicable Canadian privacy legislation and industry standards, safeguarding your personal data and privacy rights.

Who We Are

fairspin is operated by Techcore Holding B.V., a legal entity registered under company number 151612. Our legal and registered address is:

Abraham Mendez Chumaceiro Boulevard,
Willemstad, Curaçao

Our operations are licensed under the Curaçao Gaming Control Board, holding eGaming license number 1668/JAZ with sub-license B2C-XKZDE8FR-1668JAZ, valid through 2025 and renewed annually.

For any questions related to data protection or privacy matters, you may contact our Data Protection Officer or responsible department through the following:

Email: [email protected]
Phone: +31 97 010280059 (main office, support)
Website: https://fairspin.ca

What Personal Data We Collect

fairspin collects various categories of data necessary for providing its services effectively and securely. These categories include:

Personal Data: Full name, email address, telephone number, date of birth, residential address, and identity verification information.
Technical Data: IP addresses, device information (including hardware model, operating system, browser type), log data relating to your interaction with our platform, and network information.
Payment Data: Bank account details, payment card information, transaction histories, and other billing information essential for processing deposits, withdrawals, and accounting.
Behavioral Data: Betting history, game preferences, click patterns, session durations, and interaction logs used to improve user experience and detect fraudulent activity.
Cookies and Similar Technologies: Data collected via cookies, web beacons, and tracking pixels to store user preferences, enable functionality, and analyze usage statistics.

Legal Basis for Processing

fairspin processes your personal data based on the following legal grounds:

User Consent: Where you have explicitly agreed to certain data processing activities, such as marketing communications or cookie usage beyond essential functionalities.
Contractual Necessity: Processing required to establish and manage your account, execute your bets, perform payouts, and deliver requested casino services.
Legitimate Interests: Where necessary for fraud prevention, ensuring platform security, conducting analytics to enhance service quality, and maintaining operational integrity.
Compliance with Legal Obligations: Adherence to KYC (Know Your Customer), AML (Anti-Money Laundering) regulations, tax reporting, and cooperation with regulatory authorities under Canadian and Curaçao laws.

Purpose of Processing

fairspin uses your personal data for the following purposes:

To provide and maintain our online casino services and gameplay experience.
To manage user accounts, process deposits, withdrawals, and payments securely.
To conduct verification, identity checks, and fraud prevention measures in compliance with regulatory requirements.
To improve our services based on usage data and player behavior analytics.
To communicate relevant information, including promotional offers and marketing mailings, subject to your consent.
To fulfill legal and regulatory obligations applicable to our gaming operations.

Disclosure & Sharing

fairspin may share your personal data with third parties strictly under the conditions required to provide our services and comply with legal duties. Such parties include:

Payment Partners: Banks, payment processors, and financial institutions involved in transactions and withdrawals.
Service Providers: Technical and customer support providers, data hosting services, and cybersecurity partners bound by strict confidentiality obligations.
Regulators and Authorities: Relevant gaming authorities, tax agencies, and law enforcement bodies as mandated by law.
Affiliates and Advertising Networks: With your explicit consent, we may share data to support marketing campaigns and affiliate programs.

All recipients are contractually obligated to protect your data in accordance with applicable privacy laws.

International Transfers

Your personal information may be processed or stored in countries outside Canada, including Curaçao where our headquarters and servers are located. fairspin ensures that such international data transfers are conducted with appropriate safeguards, including but not limited to:

Standard Contractual Clauses approved by relevant authorities.
Strict security and confidentiality measures aligned with Canadian privacy principles and applicable international standards.

Transfers are only made where adequate data protection is guaranteed to prevent unauthorized access or misuse.

Data Retention

fairspin retains your personal data only for as long as necessary to fulfill the purposes described in this Policy, or as required by law. Retention periods are as follows:

Personal Data: Retained for no more than 5 years after account closure or last activity unless longer retention is required for legal compliance.
Payment Records and Transaction Data: Retained for at least 5 years to comply with anti-money laundering and financial regulations.
Behavioral and Technical Data: Retained for a maximum of 3 years to allow for fraud prevention and service improvement, after which data is anonymized or securely deleted.

Users may request deletion or restriction of their data subject to regulatory and contractual limitations.

Your Rights

As a user in Canada, you have the following rights concerning your personal data held by fairspin:

Access: You may request a copy of your personal data that we hold.
Correction: You have the right to request rectification of inaccurate or incomplete data.
Deletion: You may request deletion of your personal data, subject to legal obligations and retention requirements.
Restriction: You can request restriction of processing in certain circumstances, such as contesting accuracy or processing legality.
Objection: You have the right to object to processing based on legitimate interests or direct marketing.
Data Portability: You may request transfer of your personal data to another service provider in a structured, commonly used format.
Withdrawal of Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise these rights, please contact us at [email protected].

Cookies & Tracking Technologies

fairspin uses various cookies and tracking technologies to enhance your experience and analyze website traffic:

Session Cookies: Temporary cookies that expire when you close your browser, essential for login and session integrity.
Persistent Cookies: Remain on your device for a set period to remember your preferences and login information.
Third-Party Cookies: Placed by external partners for analytics, advertising, and affiliate tracking purposes.

The purposes of these technologies include:

Supporting core website functionality and user authentication.
Gathering analytical data to improve platform performance and user experience.
Delivering personalized advertising content with your consent.

You can manage or disable cookies through your browser settings or via our internal cookie management panel available on the website. Please note that disabling certain cookies may affect the functionality of fairspin.ca.

Data Security

fairspin implements robust technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. These include but are not limited to:

Encryption: Use of SSL/TLS protocols to secure data transmission between your device and our servers.
Access Controls: Strict authentication and authorization procedures limiting data access to authorized personnel only.
Regular Audits: Ongoing security assessments, penetration testing, and compliance monitoring.
Staff Training: Continuous data privacy and security awareness programs for all employees handling personal data.
Data Backup and Disaster Recovery: Ensuring data availability and integrity with regular backups and tested restoration procedures.

Complaints & Contacts

If you have any concerns or complaints regarding the processing of your personal data by fairspin, please contact our Data Protection Officer or support team using the information below:

Email: [email protected]
Phone: +31 97 010280059
Online Contact: Available through the official website fairspin.ca

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada or other relevant supervisory authority.

Updates

fairspin periodically reviews and updates this Privacy Policy to ensure ongoing compliance with applicable laws and best practices. We will notify users of material changes by posting the updated policy on our website and, where appropriate, via direct communication.

The date of the last revision is June 2025. We encourage you to review this Policy regularly to stay informed about how we protect your personal information.